ICAN BPO is a leading organization with expertise in CRMservices. With proven and efficient CRM services which incorporates state-of-the-art technology to organize, automate and synchronise different aspects of customer satisfaction. ICAN primarily focuses on customer retention and customer loyalty providing them with the best possible services thus increasing the revenue and productivity aspects. Since its inception in early 2009, ICAN has strived to provide value for money services for its client by providing them with complete Soup-to-Nuts CRM expertise. Employing the best in industry experts, ICAN uses these highly trained professionals to deliver the high pre-set standard of operations. Deploying state of the art technology, ICAN is more than capable to handle complex issues with ease. Highly qualified technologists of ICAN help create or optimize the technology for the perfect CRM services tailor-made according to the client’s requirements.
ICAN offers complete CRM service life-cycle. By uncovering the root of problems, CRM can be designed to provide optimum benefits. Designing and implementation of the CRM software is done keeping flexibility in mind. The CRM designed should be versatile to incorporate a range of variables that already exist or may arise in future. The marketing strategies help to bring in prospective customers from target market. Converting prospects into customers is the stepping stone of any business. Customer loyalty goes a long way in business since it paves way to future clients as well. Rewarding customers for their loyalty leads to increase in revenue as opposed to cost cuttings. Care is taken that the CRM designed by ICAN shapes the organization into a customer focused group thus making it helpful in customer retention. ICAN offers tailor-made CRM for the clients since each customer has to be handled individually. CRM also helps in winning back those high value customers by soliciting, lead tracking and relationship management who may inevitably discontinue the services. The CRM services ensure maximum returns-on-investment by retaining existing customers and obtaining future clientele prospects.
ICAN provides 24x7 support across channels including telephony, chat/IM and email adding to customer satisfaction. ICAN specializes in both B2C and B2B services tailor-made for the prospective client. Along with CRM services, ICAN provides expertise in iApps technical services and optimization services such as Content and review writing, SEO services and many more.